The Howard Naish Workmanship Promise
If Our Work Fails, We Fix It
Every job we finish is backed by a written guarantee: 2 years on installation, 12 months on sanding and refinishing. Not marketing small print with a big number on the front, a plain promise from the two people whose names are on the van.
Home · The Workmanship Promise
The Promise
What We're Responsible For
If something fails because of how we worked, we come back and put it right, at no cost to you.
- Installation, guaranteed 2 years: a floor we fitted coming loose, lifting or opening at the joints because of how we fitted it. Two years means your floor has been tested by two full winters of heating and humidity, the seasons that show whether a fitter knew what he was doing.
- Sanding and refinishing, guaranteed 12 months: a finish we applied peeling, flaking or failing because of how we applied it.
- Anything visible on the day we finish, a missed patch, an uneven area, a machine mark: tell us within 14 days of completion and we put it right.
And for the honest cases where the cause isn't obvious (a floor moving or lifting can have many causes): an independent flooring inspection decides. If it finds our workmanship at fault, we fix it without argument and refund the cost of the inspection. Few firms in this trade will put that in writing.
Straight Talk
What the Promise Isn't
Wood floors live real lives, and a guarantee that pretended otherwise would be worthless. The promise covers our workmanship. It doesn't cover the life your floor lives afterwards: everyday wear and scratches, water and humidity damage, harsh cleaning products, wood moving naturally with the seasons, or floors that haven't been cared for. Our care guides tell you exactly how to keep a floor at its best, and following them is what keeps the promise valid. The full wording lives in our terms, in plain English, published for anyone to read. The conditions are few and simple: the invoice is paid in full, we get first look before anyone else works on the floor, and the promise covers our workmanship rather than materials you supplied yourself. Nothing else hides in the small print.
One more thing worth knowing if we're fitting your floor: we glue our floors down rather than floating them, and on engineered boards that's not just better fitting: glue-down is what most manufacturers require to keep their own structural warranty valid. We'll give you the specific terms for your boards in writing before you commit.
Why We Can Promise This
A Director on Every Job
A guarantee is only as good as the people behind it. One of us is on every job, so the person who guarantees your floor is a director who worked on it. That's why we can promise plainly what bigger firms wrap in small print.
Meet the DirectorsA Floor You Won't Have to Think About
Free site visit, fixed written quote, and the Workmanship Promise on every job. And when it's done, the Floor Care Plan keeps it looking its best year after year.